Privacy Policy

Last updated: 29 September 2026

Cleaning Doctor Limited respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020.

This policy explains how we collect, use, store and protect information when you visit the Cleaning Doctor Auckland website, request a quote, contact our team or book a cleaning service.

Information We Collect

Depending on how you contact or engage with us, we may collect:

Your name
Phone number
Email address
Property address, suburb or postcode
Cleaning requirements and selected services
Property size and condition
Preferred booking dates and times
Access, parking or property instructions
Photos, documents or other information you provide
Invoice and payment-related information
Communications between you and our team

We may receive this information directly from you or from someone authorised to arrange a service on your behalf.

Our website may also collect technical information through cookies, analytics tools, advertising pixels, website forms and security services.

How We Use Your Information

We use personal information where reasonably necessary to:

Respond to enquiries
Prepare and send cleaning quotes
Confirm and manage bookings
Provide the requested cleaning services
Contact you about access, scheduling or service requirements
Issue invoices and manage payments
Follow up after a service
Provide customer support and resolve concerns
Maintain business, accounting and legal records
Improve our website, advertising and customer experience

We only collect information that is reasonably necessary for operating our business and providing the requested service.

Marketing Communications

If you choose to receive cleaning tips, service updates or special offers, we may contact you using the details you provide.

You can unsubscribe at any time using the link in an email or by contacting us directly. Choosing not to receive marketing messages will not affect service-related communication about a quote or booking.

Website Tracking and Cookies

Our website may use Google Analytics, Google Ads, Meta Pixel, reCAPTCHA and similar technologies to:

Measure website use and enquiries
Improve website performance
Understand advertising results
Protect forms from spam and misuse
Provide more relevant advertising

You can restrict or disable cookies through your browser settings. Some website features may not work as intended when cookies are disabled.

Who We May Share Information With

We may share relevant information with trusted providers where necessary to operate our business or deliver your service, including:

Our employed cleaning and administration teams
Quoting, booking and customer-management systems
Accounting and invoicing providers
Payment processors
Email, website and cloud-storage providers
Analytics and advertising platforms
Professional advisers
Debt collection or legal services when reasonably required
Government or regulatory authorities where required by law

Only the information reasonably required for the relevant purpose will be shared. We do not sell personal information.

Payments

Online payments may be processed by third-party providers such as Stripe or Xero. These providers handle payment information under their own security and privacy practices.

Cleaning Doctor does not normally retain complete card details when payment is processed through a third-party payment provider.

Overseas Service Providers

Some technology, payment, email, analytics or advertising providers may process or store information outside New Zealand.

We take reasonable steps to use established providers and protect personal information handled through these services.

How We Store and Protect Information

Personal information may be held within secure email accounts, website forms, accounting software, booking systems and other authorised business records.

We take reasonable administrative and technical steps to protect information against loss, misuse, unauthorised access, alteration or disclosure.

No online or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably required for service delivery, customer support, accounting, legal or legitimate business purposes.

Information that is no longer required will be securely deleted, anonymised or disposed of where reasonably practicable.

Accessing or Correcting Your Information

You may ask to access the personal information we hold about you or request a correction if you believe it is inaccurate.

We may need to confirm your identity before providing or changing personal information.

Privacy Concerns or Complaints

Please contact us if you have a question or concern about how your information has been handled. We will review the matter and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.

Changes to This Policy

Cleaning Doctor Limited may update this Privacy Policy when our services, systems or legal obligations change.

The latest version will be published on this website with the updated date shown above.

Contact Us

For privacy enquiries or requests, contact:

Cleaning Doctor Limited
Email: info@cleaningdoctorauckland.co.nz
Free phone: 0800 555 440
Website:cleaningdoctorauckland.co.nz